Archived: Allied Healthcare Reading

We found that people's care needs had been assessed and person focused care plans had been written. People told us that care was delivered in line with their agreed care plans. We spoke with two people who use the service and two relatives. One person told us care staff met their needs and they were 'very glad of the help'. A relative we spoke said they were very involved in their relative's care planning and they were '100 percent happy' with the care their relative received. People experienced care and support that met their needs. Where risks to people had been indentified, they had been acted on appropriately.

The provider had given training in safeguarding to all members of staff. All of the staff we spoke with were aware of how to recognise the signs of abuse and how to report any concerns appropriately. Current safeguarding procedures were easily accessible to them.

We saw the records on medicine administration were poor. The records did not demontrate that people had been given their prescribed medicines.

We found that people's care needs had been assessed and person focused care plans had been written in most cases. However, people told us that care was not always delivered in line with their agreed care plans. People experienced care and support that had not met their needs. Where risks to people had been indentified, they had not been acted on.

The acting manager had dealt with recent safeguarding incidents appropriately. However, many of the staff were not aware of how to report safeguarding concerns outside of the organisation and current safeguarding procedures were not accessible to them. A safeguarding concern was indentified during the inspection which had not been dealt with correctly by the provider. When the provider was made aware of the safeguarding concern they dealt with it appropriatley.

We found people were able to make complaints, and the provider had a suitable system for logging, tracking and resolving them. The majority of complaints had been dealt with appropriately.

Most of the people we talked to said the staff treated them with respect and encouraged them to make decisions about their care. One relative told us, "Their care and compassion to my husband is second to none. They give him respect and dignity that I know he likes and deserves".

We looked at five peoples' care plans. For some of the care plans, there was missing documentation and risk assessments. In other care plans the forms were included in the folder but not completed. Many care plans had not been written in a person-centred way, which the provider told us would happen after our last inspection.

People who use the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. This was because there had been inadequate safeguarding training and the provider was not aware of the local safeguarding procedures.

After our last inspection, we asked the provider to make improvements to their procedures for handling complaints. We found people were able to make complaints, but the provider did not have a suitable system for logging, tracking and resolving them.