Carrington House Limited

Updated 9 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our

regulatory functions. This inspection was planned to check whether the provider is meeting the legal

requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in

relation to infection prevention and control. This was a targeted inspection looking at the infection control

and prevention measures the provider has in place.

This inspection took place on 18 March 2021 and was announced.

Updated 9 June 2021

About the service

Carrington House is a residential care home providing personal care to 52 people at the time of the inspection. The service can support up to 60 people. The home is split across three floors with shared bathrooms. Each bedroom has its own ensuite toilet and washing room. The home has a number of lounges and dining areas, a garden and conservatory areas for people to meet up and socialise.

People’s experience of using this service and what we found

People said they felt safe because the home was secure and there was enough staff to support them with what they needed. Staff ensured people were safe as they completed detailed risk assessments and care plans and had training for their role. Staff had a good understanding of safeguarding and were confident about reporting any concerns. People received their medicines correctly and on time and in line with their preferred methods of taking them.

People and relatives told us staff were caring and polite and treated them well and with respect. People were pleased with the improvements over the last year and the changes in the staff team. One relative told us, “This is a vibrant care home. There is a good energy around with new young team. They work well together as a team and put residents and their needs first. I would gladly recommend it.” People and their relatives felt involved in decision making and in control of their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to choose the décor and get involved in making changes to the environment. People told us they enjoyed the food and had plenty of choice. People were confident the staff knew what they were doing and were well trained. People had support to access a variety of healthcare professionals both in the home and in the community.

People received personalised care and felt treated as individuals. People were encouraged to maintain and develop social links, hobbies and interests and were pleased about how the activities had improved over the last year. People had a choice of activities and when and to what degree they got involved. People made suggestions for changes and new activities, as well as complaints which were listened to and agreed actions implemented. People and relatives experienced sensitive and responsive care at the end of their life.

People and relatives and visitors agreed the home was well managed and felt involved in how the home was managed. People knew who the registered manager was and were happy to approach them and they thought communication was good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 23 November 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection enough improvement had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.