Archived: Edenwood

Updated 24 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by one inspector.

Service and service type:

Edenwood is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Edenwood accommodates up to ten people in one adapted building.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

We used the information we held about the service to formulate our inspection plan. This included statutory notifications that the provider had sent to us. A statutory notification is information about important events which the provider is required to send us by law. These include information such as safeguarding concerns. We also considered feedback from commissioners of the service.

Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections and we considered this information as part of the inspection.

During the inspection, we spoke with one person who used the service and one person’s relative. We did this to gain their views about the care and to check that standards of care were being met. We observed how staff interacted with people in communal areas and we looked at the care records of three people who used the service, to see if their records were accurate and up to date.

We spoke with four members of care staff, the team leader, the registered manager and the quality and improvement manager. We also looked at records relating to the management of the service. These included three staff recruitment files, complaints and compliments and quality assurance records.

Updated 24 April 2019

About the service: Edenwood is a residential care home, providing accommodation and personal care to 9 people with sensory impairments and/or learning disabilities at the time of the inspection.

This service supported people with learning disabilities and/or autism. The service was a large home, bigger than most domestic style properties. It was registered for the support of up to ten people. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area.

People’s experience of using this service: People felt safe and happy living at Edenwood. People’s risks were assessed and planned for, whilst also encouraging people to be as independent as possible. People were safeguarded from abuse and avoidable harm by well trained staff who cared about people’s wellbeing.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People had choices about what food to eat, how to spend their time and were involved in all aspects of their care. Staff knew them well including their likes, dislikes and preferences and provided support to people in the way they liked.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People’s care records were accurate and up to date and provided staff with the information they needed to provide safe and personalised care.

People knew the registered manager and staff shared their vision of providing good quality support to people. People and staff were engaged and involved in the service and had opportunities to share feedback that was listened to by both the registered manager and provider.

The service had made improvements since the last inspection and now met the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published May 2018). The rating in all areas and overall has improved.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor the service and re-inspect accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk