31 October 2023
During an inspection looking at part of the service
About the service
Bluebird Care Braintree and Uttlesford is a domiciliary care agency. The service was providing personal care for 19 people at the time of this inspection.
People’s experience of using this service and what we found
Right Support:
People received support from consistent care workers who knew them well and understood how they liked to be supported. People's needs were assessed, and care and support plans were developed with them, and their relatives where appropriate.
Care records were reviewed and updated regularly. People’s medicines were managed safely and staff were appropriately trained, supervised and recruited.
People and their relatives were comfortable that safe infection control measures were taken including care workers wearing personal protective equipment (PPE) and following infection control procedures to reduce the risks of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People and their relatives, where appropriate, were involved in planning and reviewing their care and support needs. People and their relatives said care workers were kind and caring towards them. Care workers used a range of communication techniques to help ensure people could be involved in decisions about their life.
Right Culture:
The registered manager’s systems for the oversight of the service were well embedded. This helped to ensure people received consistent safe care and support. Staff were proud to work for Bluebird Care Braintree & Uttlesford and people and relatives said they would recommend the service to others.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 November 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.