17 October 2023
During an inspection looking at part of the service
Oak Lodge is a residential care home providing accommodation and personal care to up to 32 people. The service provides support and care to people with a mental health condition. At the time of our inspection there were 32 people living at Oak Lodge.
People’s experience of using this service and what we found
People were safe and received high quality person-centred care and support. Risks were assessed and managed safely, and systems were in place to learn lessons when things went wrong. Medicines were managed safely. There were close links with health and social care professionals and other agencies to ensure people’s needs were met and any changes responded to promptly. Systems were in place to ensure people were protected from the risk of abuse and poor care.
People and relatives told us staff were warm and caring. There was an experienced and consistent staff team who knew people well and had developed trusting relationships. Recruitment was managed safely. The service followed safe infection, prevention, and control measures. The building and grounds were clean and well maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were actively involved in their care. Staff valued and acted upon people’s views.
There was a positive culture in the service. People, relatives, and staff were complimentary about the management of the service. The registered manager and provider maintained effective oversight of the service through good communication and a detailed schedule of audits and quality checks. Staff were valued and recognised for their achievements. There was an open and transparent organisational culture. One relative said, “At Oak Lodge they have great empathy with residents and with relatives. It is quite exceptional.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 19 September 2017).
Why we inspected.
We inspected due to the length of time since the last inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained the same.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Oak Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.