15 March 2023
During an inspection looking at part of the service
The Amwell is a residential care home providing personal care to up to 88 people. The service provides support to people aged 65 years old and older living with physical disabilities and conditions such as dementia. At the time of our inspection there were 48 people using the service.
The Amwell is a purpose-built building supporting people across 3 floors. There are communal spaces such as a bistro, salon, gym, cinema and garden. All people living at the service were supported to access these spaces. People had their own bedrooms with en-suite bathrooms, and each floor had shared dining rooms and lounge areas.
People’s experience of using this service and what we found
People were safeguarded from the risk of harm and abuse. Staff were knowledgeable about safeguarding matters and knew the procedure to report any concerns. Where incidents had occurred, these were investigated and referred to the local authority.
People’s care needs were assessed and where needs changed; care records were updated. Risks for people were identified and assessed thoroughly. Staff followed guidance and had received training to safely meet the care needs of people in the service.
People received medicines safely and staff were trained in how to administer medicines.
Staff were trained and there were enough staff available to meet people’s care needs.
The service was well-led. Systems and processes were in place to allow oversight of the service. The registered manager was absent during the inspection however there was an effective, stable management team in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 August 2022).
Why we inspected
We received concerns in relation to the management of medicines. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Amwell on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.