Purple Care TM

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The service worked in line with the principles of Right support, Right care, Right culture. People were treated with dignity and respect, and staff promoted people’s independence, choice and control. Staff knew people well and people had as much control as possible over their day to day activities and how they spent their time. Staff were kind, caring and compassionate.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives confirmed overall care staff were kind and caring. A relative told us how staff were caring and attentive. They described how well staff responded to periods of distress and how responsive and caring staff were. A relative said, “A lot of staff are lovely.” The provider was aware of some relatives concerns and were working with relatives and external professionals to address these.

Staff spoke about people they cared for with great respect and compassion. Staff clearly knew people well and told us how they maintained privacy, dignity and confidentiality and supported people’s emotional well-being. A staff member said, “When providing personal care the bedroom door is closed. Confidential information is not shared with a third party, only the management team and external professionals involved in the person’s care. [Name] is involved in choice making as fully as possible such as what clothes they wish to wear, activities they want to do and what meals and drinks they would like."

External professionals were consistently positive and complementary about the caring approach of staff. A professional said, “It is clear that [staff name] truly cares and has made [name] transition successful. [Name] family are very happy with their support and accommodation and report that [name] is the happiest they have been for years.” Another professional said, “Purple Care ensures that all staff are continually trained and upskilled, which is crucial in the care of individuals with complex needs. Their experience and competence are evident in how they handle a wide range of challenges with professionalism and compassion."

We observed staff interact with people showing dignity and respect. Staff had clearly developed positive relationships with people and knew them well. Staff engagement was positive and reflected care plan guidance. Independence and choice making was routinely promoted. One person’s care plan detailed how the person liked to wear nail varnish and make up and what activities they enjoyed doing. We met this person and observed them participating in an activity they enjoyed and wearing nail varnish, they were happy and relaxed within the company of their care staff.

Relatives confirmed their loved ones individual care and support needs including communication needs and preferences and cultural needs were assessed and planned for.

Staff consistently told us their aim was to provide care and support that was person centred. In our discussions with staff they clearly had a good awareness of people’s cultural, religious and communication needs and told us how these were met. A staff member said, “We follow care plans to ensure we respect people’s needs, routines, preferences and provide consistency and continuity of care."

External professionals were consistently positive about how well people’s individuals needs were met. A professional said, “Purple Care excels in supporting service users with their individual interests and routines. They make sure that each person can engage in hobbies and community activities that matter to them. From farm activities to activities in the community, service users are given the opportunity to participate in meaningful ways that promote social inclusion and personal fulfilment."

We observed positive staff engagement with people. There was a calm, relaxed atmosphere. Staff were organised and communicated and worked well as a team. Staff were attentive and responsive to people's individual needs. Staff communicated effectively using the person’s preferred communication methods. Staff were responsive and provided reassurance, promoting people's independence and choice making.

Staff had received training in equality and diversity as part of their induction to ensure all colleagues had a good understanding of the importance of respecting people’s individuality and protected characteristics. The provider’s core values of providing person centred care, choice and control were known, understood and upheld by staff. The provider’s GDPR policy ensured confidential information was managed safely and respectfully and in line with legalisation.

People were supported with activities, interests and opportunities to access the community. Independence, choice and control were fully promoted. People were supported to maintain relationships with family and friends. Relatives confirmed staff supported their loved one with independence, choice and control and to maintain contact with them.

Staff gave examples of how they supported people with independence, choice and control. It was evident from speaking with staff that choice and control for people they supported underpinned their approach. A staff member said, “We support people’s known daily routines which are important to them, we promote independence and choice daily."

We observed people being supported with the activities and routines staff told us about and confirmed by people’s care records. Staff continually promoted choice and independence. For example, we saw how staff offered choices with breakfast, drinks, activities and staff respected and acted upon people’s responses. One person was visiting the onsite day service and was baking cakes. Another person was enjoying being on the outdoor swing and we saw another person being supported to go out for a drive and a visit to a café.

People had individual care plans and additional care records such as ‘all about me’ that provided staff with guidance about their daily routines, preferences and communication needs. Guidance emphasised the importance of independence, choice and control and this reflected the provider’s vision and values.

Overall, feedback from relatives was that staff were attentive and responsive to their loved ones individual needs. A relative said, “[Name] behaviour can change really quickly so the staff are always assessing him and respond quickly. They manage [name] needs really well.” The provider was aware of some relatives concerns and were working with relatives and external professionals to address these.

People had a consistent group of staff that met their care and support needs. Staff told us how they worked together to ensure they could respond to people’s needs quickly and effectively. Staff told us by developing a positive relationship with people, getting to know them well via care plan guidance, and spending time with them, this enabled them to quickly pick up on signs a person was not well, becoming anxious and how they could anticipate needs.

We found staff to be responsive to people’s individual needs. We observed a person talking about an historic event that caused them some anxiety. Staff used distraction techniques well and the person responded positively. Staff’s response reflected guidance in the person’s care records.

Staff were positive about the support they received from the management team. They told us they were happy in their work, and how the management team met their support and well-being needs. Staff had no concerns about their safety. A staff member said, “Staff’s family commitments and availability are all considered. Yes, I feel safe and supported, if I ask for emergency holiday, they [registered manager] are supportive."

The provider had systems and processes in place to support the staff team. This included continued refresher training, and some bespoke training provided by external professionals to support them to provide safe and effective care. Staff received opportunities to discuss their work and any concerns. Policies such as safeguarding, whistle blowing, and a staff well-being were in place and available to staff.