The Care Quality Commission
  • Community
  • Community healthcare service

Archived: St Martin's Hospital

Clara Cross Lane, Bath, Somerset, BA2 5RP (01225) 831400

Provided and run by:
Sirona Care & Health C.I.C.

Important: This service was previously managed by a different provider - see old profile
Important: The provider of this service changed. See new profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for St Martin's Hospital can be found at Sirona Care & Health C.I.C.. Each report covers findings for one service across multiple locations
Read inspection report

4, 5, 20 February 2014

During a routine inspection

We inspected the community nursing services based at St. Martins hospital and clinics across Bath and North East Somerset. We spoke with 24 patients and three carers. We accompanied community nursing staff on visits, attended patient clinics and staff meetings. We spoke with 16 registered and non registered community staff, managers and other support staff.

Patients and their relatives said they were highly satisfied with the service and valued the support they received. Staff developed positive relationships with their patients. We observed they were kind and caring.

Patients told us staff always asked their permission before providing care and treatment. They said they were given sufficient information to make informed choices. Care records confirmed patients or their representative signed support plans and risk assessments as consent to care.

Staff were confident in their role and responsibilities regarding the safeguarding of vulnerable adults and children. Resources were available to staff informing them of the procedure for reporting suspected abuse.

The provider provided training opportunities to support staff to undertake their role safely and effectively. There was a comprehensive staff induction which one member of staff described as "the best induction they had ever had". However support in the form of formal supervision was not consistently offered to staff.

The provider's quality monitoring system did not identify or act upon all key risks to patients and staff at all levels of the organisation.

15 November 2012

During a routine inspection

At this inspection, we looked at St Martin's Hospital's compliance with our essential standards by inspecting the 31 bedded rehabilitation ward on the hospital site. During our inspection, we met with 14 patients. We also met with 13 members of staff, including registered nurses and therapists, and managers for Sirona Care and Health.

Patients were complimentary about the care and treatment they received. A patient told us they appreciated the way 'we are working together so I can go home'. Another patient told us 'staff were so helpful when I was very, very poorly'. Patients told us staff knew about how to support them with their care and treatment. One patient said 'they've done quite a lot for me'. Patients told us they were happy with the quality of the care and treatment they had received. One patient said 'I'm quite happy with it all' and another 'they're great people' about the staff.

Staff we spoke with had a good understanding of how to safeguard people. They told us Sirona Care and Health provided them with training so they could perform their role. There were systems for staff appraisal and supervision. One member of staff told us 'I'm supported in my role'.

There were clear systems for audit of the quality of services provided, with evidence of actions being taken by Sirona Care and Health where shortfalls were identified.