• Care Home
  • Care home

Archived: Cleeve Court Community Resource Centre

Overall: Good read more about inspection ratings

Cleeve Court, Cleeve Green, Twerton, Bath, Somerset, BA2 1RS (01225) 396788

Provided and run by:
Sirona Care & Health C.I.C.

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 28 August 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one inspector, a medicines inspector, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert's experience was related to the care of older people.

Service and service type: Cleeve Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did before the inspection: We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed information we had received about the service since the last inspection in June 2018. This included details about incidents the provider must notify us about. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection: We spoke we spoke with 12 people supported by the service, six relatives, eight members of staff and the registered manager. We reviewed four people’s care and support records and four staff recruitment files. We reviewed people’s Medicine Administration Records (MAR). We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, communication systems, policies, and audits. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Overall inspection

Good

Updated 28 August 2019

About the service: Cleeve Court Community Resource Centre (Cleeve Court) is a care home. Cleeve Court accommodates up to 45 people across two separate floors, Lansdown View and Kelston Rise, each of which have separate adapted facilities. The service specialises in providing care to people living with dementia. At the time of our inspection there were 35 people living at the service.

People’s experience of using this service and what we found: People were supported by a staff team who were kind and caring. Staff had good relationships with people and knew them well. We saw many examples of staff taking time to ensure people were well cared for.

The provider and senior staff had completed audits on the home to support quality checks. These checks had helped improve the quality of service provision.

There were enough staff to meet peoples' needs. Staff training was provided and ensured people's specific needs were covered. Staff recruitment procedures were followed appropriately, and staff received regular supervision.

Care plans were person centred and there was guidance within peoples' risk assessments for staff to follow.

Medicines were administered safely. We have made a recommendation about the storage of medicines.

People were supported to access healthcare professionals. People had access to the local community and activities focused on people’s preferences.

The environment had been decorated and designed to enable people living with dementia to navigate their way around the home with ease, and to keep them occupied with items of interest.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was Requires Improvement (published 2 July 2018) and there was one breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.