Breezecott Clinic

Updated 10 September 2019

• The registered provider of Breezecott Clinic is Aesthetic Solutions Limited and has one location at 196A Bodmin Road, Truro, Cornwall, TR1 1RB.
• The provider is registered to provide the following regulated activities:
• Treatment of disease, disorder or injury
• Diagnostic and screening procedures
• Aesthetic Solutions (also known as Breezecott Clinic) provides skincare, cosmetic injection treatments and laser treatment for hair removal and thread veins. Private Doctor consultations are also available. Aesthetic Solutions provides private treatments and works with the NHS to provide laser hair removal treatments. The service only treats patients over the age of 18 years.
• The service is led by two directors, a general practitioner and a nurse practitioner who are supported by a clinic manager, a team of qualified therapists, reception, administration and nursing staff. The doctor working at the service also works as a GP in an NHS general practice.
• The clinic operates from 10am to 8pm on Tuesday, 10am to 7pm on Wednesdays and Fridays and 10am to 5pm on a Thursday. Some monthly appointments are available on a Saturday morning.

How we inspected this service

As part of the preparation for the inspection, we reviewed information provided to us by the service. In addition; we reviewed the information we held on our records regardingthis provider.

During the inspection we utilised a number of methods to support our judgement of the services provided. For example, we toured the building, interviewed the provider and staff, looked at the clinical systems and patient records, reviewed documents relating to the service and CQC comment cards sent prior to our inspection.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 September 2019

We carried out an announced comprehensive inspection at Breezecott Clinic as part of our inspection programme.

This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these

are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The service is registered for the provision of treatment, advice or surgery by a medical practitioner. The aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the provision of advice and treatment and not the aesthetic cosmetic services.

One of the providers is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received 27 comment cards and one comment to us from a patient. Comments received included: Professionally run; high standards maintained and would recommend the service; patients were treated with dignity and respect; the environment was always clean and hygienic; fantastic information and support and follow up service; staff were caring and gave advice on the best course of treatment.

Our key findings were :

The clinic provided care in a way that kept patients safe and protected them from avoidable harm.

Patients received effective care and treatment that met their needs.

Staff dealt with patients with kindness and respect and involved them in decisions about their care.

The clinic organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The way the practice was led and managed promoted the delivery of high-quality, person-centre care.