• Doctor
  • Independent doctor

Archived: Fleet Street

Overall: Good read more about inspection ratings

Ludgate House, 107-111 Fleet Street, London, EC4A 2AB (020) 7183 0553

Provided and run by:
The Doctors Clinic Group Ltd

All Inspections

14/08/2019

During a routine inspection

We carried out an announced comprehensive inspection at Fleet Street under Section 60 of the Health and Social Care Act 2008 as part of our current inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

London Doctors Clinic Limited – Fleet Street, known as Blackfriars, is an independent doctors service which provides private general medicine services from Ludgate House 107-111 Fleet Street, London, EC4A 2AB. All services are private and subject to payment of fees, which are detailed on the provider website. No NHS services are provided.

Dr Seth Rankin is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received nine completed CQC comment cards and spoke with one patient. Feedback was consistently positive about the services provided. Patients described the doctors as considerate, helpful, caring and attentive. Three patients commented that they would recommend the service to friends and family. Other patients commented on their positive experiences at Blackfriars.

Staff we spoke with told us they were very well supported in their work, felt valued and were proud to be part of the organisation.

Our key findings were:

  • The service had clearly defined processes and systems in place to keep people safe and safeguarded from abuse. Staff we spoke with knew their responsibilities for safeguarding adults and children.
  • There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events, incidents and complaints.
  • There were effective arrangements in place for monitoring and managing risk to people and staff safety. Staff had received essential training in safe working practices.
  • There were effective recruitment procedures in place to ensure staff were suitable for their role.
  • Patients received effective care that met their needs, kept them safe and protected them from avoidable harm.
  • The premises were clean, well maintained and well equipped to treat patients and meet their needs.
  • Patients were offered timely appointments convenient to them.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines and best practice.
  • There were clear responsibilities, roles and systems for accountability to support good governance and management.
  • There was a clear vision and strategy and an open and supportive culture.
  • There was evidence of continuous quality improvement. The service had a comprehensive and effective approach to managing and responding to patient feedback which was collated, analysed and shared to drive improvement.


Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

30 April 2018

During a routine inspection

We carried out an announced comprehensive inspection on30 April 2018to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led? Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider supplies private general practitioner services. Dr Seth Rankin is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We reviewedseven CQC patient comment cards all of which were positive about the service provided. The comment cards stated that staff were caring, professional and helpfuland appointments were convenient to access.

Our key findings were:

  • There were systems in place for acting on significant events and complaints.
  • There were systems in place to assess, monitor and manage risks to the premises and patient safety
  • There were arrangements in place to protect children and vulnerable adults from abuse.
  • Staff had received essential training and adequate recruitment and monitoring information was held for all staff.
  • Care and treatment was provided in accordance with current guidelines.
  • Patient feedback indicated that staff were caring and appointments were easily accessible.
  • There was a clear vision and strategy and an open and supportive culture.