17 February 2021
During an inspection looking at part of the service
Grove House is a ‘care home’. Grove House accommodates 63 people. The service is accredited for intermediate care people who are funded by the NHS. At the time of the inspection 27 people lived at the service, across three separate units, each of which had separate adapted facilities. One of the units specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
People’s relatives told us there were enough staff available to help when needed. Comments included, “There always seems to be sufficient staff when I visit” and “Staff are always available to support my relative, they are very attentive to their care and support needs”. Staff were available to promptly assist people throughout our inspection and staffing levels were regularly monitored, reviewed and amended when needed by the registered manager.
People’s relatives told us the home was a safe place to live. One person commented, “My relative is very happy and I can tell [relative] looks well-groomed and well. They work well with [relative] and manage risks as well. They really invest their time to make sure [relatives] quality of life is good”. Staff had received safeguarding training and understood their role in recognising and reporting safeguarding concerns.
We observed a helpful, caring and attentive culture amongst staff at the home. Staff were familiar with the people they were supporting and had a good rapport with them.
Relatives told us they had communication with staff at the home and staff helped them to keep in touch with their loved ones whilst COVID-19 visiting restrictions have been in place. One relative commented, “We' are able to communicate through video calls and we have had window visits too. [Relative] has dementia but for me it’s useful, [relative] is always clean and looks well”.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update.
The last rating for this service was requires improvement (published 24 January 2020).
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.