- Care home
Nyton House
Report from 10 October 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 24 October to 29 October 2024. Nyton House is a residential care home providing personal care to people living with dementia and age-related frailties. People at Nyton House received an exceptionally caring service from a highly motivated and responsive staff team. This was supported by an outstanding leadership team who put people and their care and support at the heart of everything they did. Leaders understood that the wellbeing and enablement of staff was imperative to a motivated and caring workforce. Staff were provided with exceptional support, engagement training and for them to provide responsive person-centred care. Leaders developed a culture of openness and transparency that ensured people and staff had the freedom to speak openly and to share opinions and views. Staff and leadership went above and beyond to support people with their social needs, to develop and maintain relationships and to access their social networks and community. Activities were tailored to suit the needs of people, to match their abilities and to encourage independence and control. Staff and leaders used innovative technology, best practice guidance and evidence-based tools to anticipate needs, health support and comfort. Leaders had a clear vision of the direction and standards they wished to see at the service. The management team worked hard to ensure that care and support continuously improved and that people experienced a better quality of life. The management and provider were very effective in conveying their vision and values to staff so that person centred care was at the forefront of the support they delivered. The provider was extremely proactive in its supporting of people to engage and be involved. The provider had established outstanding links to other care organisations and partners, with local community groups and had initiated schemes that fully involved people at the service as well as engaging members of the public.
People's experience of this service
People received high standards of kind and compassionate care. People and their relatives told us the staff were extremely caring, kind, attentive and dedicated in their approach, which was evident throughout the inspection. One person said, “I couldn’t find a better place.” People, their relatives and professionals told us, without exception, that they were supported to live their lives as they wished. People received outstanding care that promoted independence, choice and control. Through staff caring approach and the leaderships drive for continuous improvement, people had been supported to achieve excellent outcomes that met and exceeded their own wishes and needs. One person told us, “They do absolutely everything I’d expect them to.” One relative said, “If I were to go into a home, I’d want to go into this one.” People at Nyton House benefited from an exceptionally strong management team that made people at the centre of the work they did.