Archived: Lakeside Medical Centre

Updated 4 April 2018

Lakeside Medical Centre is a GP practice located in Kemsley, a suburb of Sittingbourne Kent. It provides care for approximately 2500 patients.

There is a single, male, GP who is the principal of the practice. He is assisted by a female sessional GP. There are two practice nurses, both female.

The age of the population the practice serves different to the national averages in that there are more people aged less than 40 years old and more families and children than the national averages.

The practice has a general medical services contract with NHS England for delivering primary care services to local communities. The current provider took over the practice in July 2016. The practice offers a full range of primary medical services. The practice is not a training practice.

The practice is open between 8am and 6.30pm Monday to Friday. The surgery is a purpose built building. All the consulting and treatment rooms are on the ground floor.

The practice provides the following regulated activities

Treatment of disease, disorder or injury;

Diagnostic and screening procedures;

Family planning and

Surgical procedures

From

Lakeside Medical Centre

53 Todd Crescent

Kemsley

Sittingbourne,

Kent,

ME10 2TZ.

The practice has opted out of providing out-of-hours services to their own patients. This is provided by through the NHS 111 service. There is information, on the practice building and website, for patients on how to access the out of hours service when the practice is closed.

Updated 4 April 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Lakeside Medical Centre on 13 February 2018, as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved patients and treated them with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on personal leadership by the principal GP to encourage learning and improvement at all levels of the organisation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 4 April 2018

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Updated 4 April 2018

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Updated 4 April 2018