22 January 2018
During a routine inspection
Station Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and we looked at both during this inspection. Station Road provides support to a maximum of six people in one adapted building.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
The service had a change of provider registration in November 2016. This was our first inspection of the new provider
The service had a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
We found the service was safe. Staff were trained in safeguarding people from abuse and put this training into practice. Staff had time to spend with people. We saw safeguarding procedures were in place and these were followed to help keep people safe.
People’s needs were assessed and care plans showed a commitment to person centred care; risks were assessed and managed in clear plans of care which were understood by staff. These were subject to regular review.
Medicines were managed safely and staff had good knowledge of the medicine systems and procedures in place to support this. The support people received with their medicines was person centred and responsive to their needs.
People were supported to access activities both within the home and in the wider community. This was person centred.
People's nutrition and hydration needs were well catered for. People received a range of food which met their individual needs. Nutritional risks were well managed by the service.
Staff were skilled and competent to meet the needs of people. Training was tailored to meet the needs of the residents. People were supported by kind, caring and compassionate staff. This meant people received good care.
The service was acting within the legal framework of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Where people lacked capacity, best interest processes were followed. People were given choices and involved in decision making to the maximum extent possible.
The management promoted open discussions with staff about incidents, accidents and near misses. Investigations were thorough and comprehensive and lessons learned were reflected upon and communicated. This meant the likelihood of future similar incidents was reduced.
The service was clean and infection control measures were in place. People’s health care needs were met and people knew how to make a complaint. The manager had robust audits in place to monitor the risk and spread of infection. People thought the service was well managed.