Adam House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. People told us they were treated fairly, though we received mixed feedback from relatives about equity in experience and outcomes. Staff had no concerns about the service and the management told us how they supported people to achieve goals. Regular meetings with residents were taking place.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We received some mixed feedback on equity, experience and outcomes from people’s relatives. One relative was not happy with the care being provided. People told us they were treated fairly, one person said, “The staff are great.”

Staff told us they had no concerns about the service. Questionnaires were available for staff and people to complete. Managers told us how they helped a person achieve a personal goal, they said, “(person) wanted to go into a limousine and her birthday was approaching so we hired a limousine.”

Monthly meetings for/with residents were taking place, which kept them up to date with any changes and allowed them to discuss any concerns.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.