We carried out a review of the data available to us about Coloplast Clinical Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Coloplast Clinical Service, you can give feedback on this service.
We rated this location as outstanding because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
Staff treated patients with compassion and kindness,and respected their privacy and dignity. Staff took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
The service developed care to meet the needs of local people, took account of patients’ individual needs, and actively encouraged people to give feedback. People could access the service when they needed it and did not have to wait too long for care needs to be addressed.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
However:
A staff member who occasionally saw children did not have the best practice recommended level three safeguarding training for children.
We carried out an announced comprehensive inspection on 25 October 2016 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led? We did not carry out an unannounced inspection due to the type of service, and due to no concerns being identified during the first inspection.
We found that the provider worked in co-operation with others to ensure people received appropriate care and treatment.
Staff we spoke with felt well supported in their roles and were able to access additional training as required
We saw that people were involved in the planning of their care and treatment and that they were kept informed of equipment developments which might benefit them. People we spoke with told us they were happy with the services provided by Charter Healthcare.
Staff we spoke with demonstrated to us an understanding of safeguarding vulnerable people from abuse guidance and procedures. People we spoke with told us they felt safe when Charter Healthcare nurses visited them in their homes.
We found that appropriate checks were undertaken before staff started working at Charter Healthcare. Records examined demonstrated to us that people were cared or supported by suitably qualified staff.
There were effective systems in place to regularly assess and monitor the quality of services provided to people.