29 January 2014
During a routine inspection
We looked at safeguarding arrangements and found that there were procedures in place and the staff were trained in recognising abuse in vulnerable adults.
We spoke to the registered manager and three members of staff who all said that they enjoyed working at the service and that they thought that the service offered quality support to the people who used it.
We looked at the systems in place for recruiting new staff and saw that all the appropriate checks were carried out prior to staff commencing work at the service.
We looked at the complaints procedure and saw that this was available for people to access. We also looked at records and saw that they were completed and stored appropriately.