24 August 2022
During an inspection looking at part of the service
Alexandra View Care Centre is a residential care home providing personal and nursing care to up to 68 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 45 people using the service.
People’s experience of using this service and what we found
People confirmed they felt safe living at the home. The provider assessed potential risks. There were enough staff deployed to meet people’s needs and new staff were recruited safely.
Staff followed good IPC practices and had completed IPC training. Incidents, accidents & safeguarding concerns were investigated, and action taken to help keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff told us the registered manager was approachable and had improved the home since the last inspection. The provider had a structured approach to quality assurance which was focused on learning lessons.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 3 January 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Alexandra View Care Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.