- Care home
Aran Court Care Home
Report from 25 March 2024 assessment
Contents
Ratings
Our view of the service
Aran Court Care Home is a nursing home providing accommodation, personal and nursing care for up to 86 people. The service supports people with a variety of care needs including those living with dementia, older people, people living with mental health issues, physical disabilities, sensory impairment and younger adults. The assessment was prompted by the review of information we held about the service. During our assessment we found 3 breaches of regulation covering the following areas: governance, safeguarding people and receiving and acting on complaints. We found systems in place to review and provide oversight of Deprivation of Liberty Safeguards (DoLS) were not effective, which had the potential for unnecessary restrictions being place on people. We found the provider’s complaints system was not effective and the provider had failed to follow their own complaints processes. We found the provider had failed to operate effective governance systems to assess, monitor and mitigate risks relating to the health, safety and welfare of service users, or improve the quality of care for service users. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
The majority of people living at the service told us they felt safe in the care of the staff team and most relatives spoken with agreed with this. People spoke positively of the staff who supported them and their loved ones. People and relatives recognised the service had been through a complete change in management recently and, prior to this, there had been a period of time where people told us they were concerned about the service and the lack of management in place to guide staff. However, everyone spoken with advised that since the new management team had arrived, the atmosphere in the service was much improved as was their care and support. Concerns were raised regarding the provider’s poor response to complaints and the lack of timely action with regard to learning from accidents and incidents. People could not recall being involved in their care plans and reviews but confirmed they regularly spoke with staff who supported them or their loved ones.