This service is rated as
Good
overall. (Previous inspection May 2018 – unrated).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Dr Ito Clinic as part of our inspection programme. This was the service’s first inspection where they were given a rating.
Dr Ito Clinic is an independent provider of medical services specialising in pain management. The provider is an individual provider who is in day to day management of the service. Therefore there is no requirement for a registered manager to be in place.
During the inspection we did not speak directly with any patients, however we did receive feedback from patients about the service through our website. Feedback was received from 16 patients and was wholly positive.
Our key findings were:
- The service was providing safe care. There were clear systems for managing risks.
- The service was providing effective care. The effectiveness and appropriateness of the care provided was reviewed. There was evidence of quality improvement activity.
- The service was providing caring services.
- Staff treated patients with compassion, kindness, dignity and respect. Feedback from people who used the service was positive.
- The service was providing responsive care in accordance with the relevant regulations. People were supported to access the service when they wanted to. There were systems and processes in place to manage feedback.
- The service was providing well-led care. Leaders have the capacity and skills to deliver high-quality, sustainable care. They demonstrated a vision to deliver high quality care and promote good outcomes for patients
Whilst we did not find any breaches of the regulations, the areas where the provider should make improvements are:
- Review the provision of sepsis training for all staff.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services