Royal Mencap Society - Drummond Court Also known as Drummond Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care and support promoted equality and protected their rights. However, people’s hospital passports did not always provide the level of detail needed for healthcare professionals to address barriers to equality and improve people’s experiences and outcomes whilst in hospital. Whilst the provider had regard to the needs of people with different protected characteristics further work was needed to ensure reasonable adjustments, assistive technology or access to supportive organisations were considered to support equity in experience or outcomes for people with no or partial sight.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service worked in a positive way to meet the needs of people with a learning disability and autistic people. They were aware of best practice and the principles of Right support, right care, right culture and were ensuring that these principles were carried out. People were supported and empowered to give their views and understand their rights in various forums such as house meetings, care reviews and one to one meeting with their key worker.

Staff had completed training in equality and diversity and had regard to the needs of people with different protected characteristics such as disability, cultural or needs relating to their sexuality. They understood the importance of promoting equality and human rights and supported people to take part in their local community and have the same opportunities any person would expect. The provider and managers were reviewing their care models to enable greater flexibility and equity for people. For example, some people were ready to move onto a more independent lifestyle and explore potential for paid employment. The registered manager told us how they had bought a portable battery-operated blender to enable people at risk of choking and requiring a soft diet to eat out in the community with others.

People’s care and support promoted equality and protected their rights. However, people’s hospital passports did not always provide the level of detail needed for healthcare professionals to address barriers to equality and improve people’s experiences and outcomes whilst in hospital. Whilst the provider understood the needs of people with different protected characteristics further work was needed to ensure reasonable adjustments, assistive technology or access to supportive organisations were considered to support equity in experience or outcomes for people with no or partial sight.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.