12 March 2019
During a routine inspection
Royal Mencap Society Broad Oaks provides accommodation, care and support for up to 17 people who experience learning disabilities or autistic spectrum disorder. There were 15 people living at home at the time of the inspection.
The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
People’s experience of using this service:
At this inspection we found the evidence continued to support the overall rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.
People continued to be kept as safe as possible because staff understood their roles and responsibilities in relation to keeping people safe from harm and abuse. Potential risks to people had been recognised and information on how to minimise risks had been recorded as guidance for staff to follow. People received their prescribed medicines, which were managed safely. There were enough staff on duty with the right mix of skills to meet people’s support needs.
People continued to receive an effective service because their needs were met by staff who were well trained and supported to do their job. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the home support this practice. People's nutritional needs were met by staff who knew each person's needs well. People’s health and wellbeing was maintained and they had access to a range of health and social care professionals.
People continued to receive good care because staff treated people with kindness, compassion, dignity and respect. People had choices in all aspects of their daily lives and could continue with interests, activities and friendships outside the home. Staff ensured people remained as independent as possible.
People continued to receive a service that was responsive. People and their relatives (where agreed) were involved in their personalised support plans and reviews. The information about them in relation to their care and support was up to date. People were encouraged to take part in a range of activities that they enjoyed and were the choice of the person at that time. This helped promote social inclusion.
People continued to receive a service that was well led. Quality assurance systems were used to check that the staff provided quality care and the managers made improvements where necessary. People were encouraged to share their views about the quality of the care provided.
Rating at last inspection:
Good. The last inspection report was published on 24 June 2016.
Why we inspected:
This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission (CQC) scheduling guidelines for adult social care services.
Follow up:
We will review the service in line with our methodology for 'Good' services.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk