Dussindale Park

Updated 29 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 20 January 2022 and was announced. We gave the service four hours notice of the inspection.

Updated 29 January 2022

Dussindale Park provides purpose-built accommodation and care for a maximum of 58 older people. It provided personal and nursing care to 48 people at the time of the inspection.

People’s experience of using this service and what we found

We found a service that had been working hard to overcome matters raised at the previous inspection. The impact of these positive changes had ensured a rise in the quality of service offered to people.

People at this service were well cared for by dedicated staff. People benefited from good personal care. People using the service were relaxed with staff and the way staff interacted with people had a positive effect on their well-being. People were treated with kindness, respect and compassion and their privacy, dignity and independence were promoted.

People’s feedback was consistently positive about the care, support and nursing staff. People particularly liked the home because of the caring staff employed. One person told us, “We were just saying about the happy positive atmosphere. It has improved to my mind. The staff are laughing more with us now.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems and process in place at the service kept people safe in all areas of their care including the

administration of medicines.

There were enough staff on shift to support people with their nursing and care needs. Robust recruitment checks were carried out before staff started working at the service. Staff received induction, training and supervision to ensure that they had the right skills and abilities to support people.

People were supported to eat and drink enough to maintain a balanced diet and had appropriate access to healthcare support.

The manager and organisation had a system of audits in place that were used to monitor and improve the quality of the service. Complaints were responded to appropriately by the manager and they understood their duty of candour.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Requires Improvement (Published on 25 September 2018)

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.