24 January 2013
During a routine inspection
Relatives of people using the service were also complimentary about it. They told us that the staff were, 'Really knowledgeable', 'Very reliable' and, 'As good as you can get'.
We found that people's views and choices were listened to and respected. People were actively encouraged to participate in the planning and delivery of their support packages.
We found that care plans were person centred and that they contained lots of up to date information to help staff deliver good consistent care.
The provider had effective policies and procedures in place to keep people safe. The Staff we spoke with were confident in describing what they would do if they suspected that abuse was occurring.
We found that the provider carried out all the necessary checks on new staff before employing them.
We also found that the provider had an appropriate complaints policy and procedure in place.