13 May 2013
During a routine inspection
Records we checked showed that people's preferences about their care and support had been followed by the provider. Staff had received training in abuse awareness and protecting vulnerable adults in the previous year and further training was planned.
There were effective recruitment and selection processes in place. We checked recruitment records. We saw that interview notes evidenced analysis of each person's ability to carry out the role they had applied for.
People's personal records including medical records were accurate and mostly fit for purpose. We checked files belonging to six people who were using the service at the time of the inspection. We saw that people's records were up to date and regularly reviewed so that they remained current and reflected people's care and support needs. However, we did advise the registered person about some areas where record keeping did not meet appropriate standards.
The registered person stated that although they felt they had a good overview of care quality within the service, they confirmed that they did not carry out any formal, documented, audits.