7 October 2013
During an inspection looking at part of the service
During our inspection we saw that people received care that met their needs. We noted that improvements had been made since our last inspection and overall staff understood people's preferences and delivered care respectfully. Improvements had been made to people's individual care records which were better organised and contained the information staff needed to deliver care safely.
On the day of our inspection we saw that people enjoyed their lunch and improvements had been made in the quality and variety of food available. Staff ensured that people with specific dietary needs, such as a soft or pureed food, received appropriate meals.
Staffing levels were sufficient to meet the needs of people who lived at Springbank; staff received the support and training they needed to enable them to care for people safely.