Updated 5 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
On day one the inspection was carried out by one inspector and a specialist advisor who was a nurse. The same inspector visited the home for a second day.
Service and service type
Hillside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. we gave the registered manger opportunities throughout the inspection to share with us what they did well. We took this into account when we inspected the service and made the judgements in this report.
We looked at information we held about the service and what people had told us. We contacted local authority safeguarding teams. We used all this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and five relatives. We had discussions with the registered manager, deputy manager and five staff. We observed mealtimes in different parts of the home, part of a medicines round and part of an activity.
We looked at a range of records. These included five care plans, four staff recruitment files, the staff training matrix and staff meeting minutes. We checked a sample of internal audits, audits by the provider, records of complaints, accident and incident forms. Other records included maintenance and upkeep of the premises, health and safety records.
After the inspection
We sought clarification about some of the evidence we found and reviewed information we asked the manager to send to us after the visit.
We contacted staff and community professionals by email, to invite them to provide feedback. We reviewed information relatives, staff and people who used the service sent to us.