• Care Home
  • Care home

Hillside

Overall: Good read more about inspection ratings

Ardenham Lane, Bicester Road, Aylesbury, Buckinghamshire, HP19 8AB (01296) 710011

Provided and run by:
Methodist Homes

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 5 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

On day one the inspection was carried out by one inspector and a specialist advisor who was a nurse. The same inspector visited the home for a second day.

Service and service type

Hillside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. we gave the registered manger opportunities throughout the inspection to share with us what they did well. We took this into account when we inspected the service and made the judgements in this report.

We looked at information we held about the service and what people had told us. We contacted local authority safeguarding teams. We used all this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and five relatives. We had discussions with the registered manager, deputy manager and five staff. We observed mealtimes in different parts of the home, part of a medicines round and part of an activity.

We looked at a range of records. These included five care plans, four staff recruitment files, the staff training matrix and staff meeting minutes. We checked a sample of internal audits, audits by the provider, records of complaints, accident and incident forms. Other records included maintenance and upkeep of the premises, health and safety records.

After the inspection

We sought clarification about some of the evidence we found and reviewed information we asked the manager to send to us after the visit.

We contacted staff and community professionals by email, to invite them to provide feedback. We reviewed information relatives, staff and people who used the service sent to us.

Overall inspection

Good

Updated 5 December 2019

About the service

Hillside is a care home with nursing care support. It provides a light and welcoming environment for up to 68 older and younger adults living with physical disabilities. Accommodation is spread over two floors. People had access to a range of communal areas. We observed people freely accessed garden areas.

People’s experience of using this service and what we found

People were supported by a service which was exceptionally well-led. The registered manager and staff routinely advocated for people’s best interests. The home fostered a culture of inclusion and challenged discrimination at all levels. People were routinely involved in decisions about their care and their life skills were valued and respected.

People were encouraged to be as independent as they could be. People had developed positive relationships with staff. People told us they liked living at the home. Comments included, “Home is wonderful, it makes you feel wonderful,” “I feel loved” and “I feel cared for.”

People were protected from avoidable harm. Staff knew how to support people in a way that minimised the risk of harm. Staff knew how to recognise abuse and had the confidence to report any concerns.

People told us they had a positive experience of moving into the care home and felt they had regained their independence. Comments included “Coming to Hillside was like seeing the light at the end of the tunnel,” “I have enjoyed living here a tremendous lot. The staff, management and catering team treat me like part of the family and sometimes I cry with joy because I am so overwhelmed” and “You’re free and that is how I feel.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.