7 August 2019
During a routine inspection
Old Shenfield Place is a residential care home providing personal and nursing care to 26 people aged 65 and over at the time of the inspection. At the time of inspection 26 people were using the service.
People’s experience of using this service and what we found
There were improvements in the way medicines were managed. People received their medicines as prescribed and there were safe systems of ordering, recording and storing medicines.
Audits were not all up to date and the registered manager was working to a service improvement plan. Following the inspection, the operations manager told us all audits were now up to date. At this inspection we found that care plans were being transferred to a new format which had not yet been fully completed. The registered manager sent us additional information following the inspection to evidence improvements.
People were protected from abuse by staff who understood how to identify and report any abuse concerns. People were supported by a stable staffing team who had been safely recruited. The risks to people's health, safety and welfare had been assessed, however the information in relation to how these risks were being mitigated were not always easy to find.
Staff received an effective induction, followed by ongoing training and management support to enable them to work effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives said staff were caring. People were treated with dignity and respect and received an individual service. The provider had an effective complaints procedure. People were supported to access activities they enjoyed.
The service worked effectively in partnership with other organisations for the benefit of people living there. Staff were positive about the management team.
Rating at last inspection
The last rating for this service was requires improvement (published 16 August 2018). The service has now improved to good.
At this inspection we found improvements had been made and the provider was no longer in breach of regulation 17.
Since this rating was awarded the registered provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.