18 September 2023
During a routine inspection
We carried out an announced comprehensive inspection at Westwood Road Health Centre on 18 September 2023. Overall, the practice is rated as Good.
We rated the following key questions as:
Safe -good
Effective -good
Caring - good
Responsive -good
Well-led – good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Westwood Road Health Centre on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection in response to concerns reported to us.
How we carried out the inspection/review
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included:
- Conducting staff interviews using video conferencing.
- Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
- Reviewing patient records to identify issues and clarify actions taken by the provider.
- Requesting evidence from the provider.
- A short site visit.
- Speaking to the Patient Participation Group.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Recruitment checks were carried out in accordance with regulations.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was compassionate and inclusive leadership and had an effective process for managing risks.
Whilst we found no breaches of regulations, the provider should:
- Continue efforts to improve the uptake of childhood immunisations and cervical screening programme.
- Continue to strengthen the systems of accountability to support good governance and management, including processes to monitor and record the cold chain monitoring and the Patient Group Directions (PGDs).
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care