29 May 2013
During a routine inspection
Staff we spoke with told us that it was important to encourage people's independence to make sure people did as much as they could and staff would provide appropriate support to prevent potential risks. We reviewed two support plans and saw that they included comprehensive information about people and reflected individual choices and personal preferences.
A person we spoke with told us that they were unhappy with the home and that things needed replacing. We spoke with the registered manager about this and they told us about an ongoing programme to redecorate areas of the home.
We found that records including support plans and records in relation to the maintenance of the building were kept up-to-date and accurate. Records were stored securely and kept for an appropriate amount of time before being destroyed securely.