28 June 2023
During an inspection looking at part of the service
Godden Lodge Care Home is a residential care home providing personal and nursing care for people aged 65 and over. Some people have dementia related needs and other people require palliative and end of life care. The service consists of 4 houses: Victoria House, Cephas House, Boyce House and Murrelle House. At the time of inspection Murrelle House was not operational. The service can support up to 133 people and at the time of our inspection there were 60 people living at the service.
People’s experience of using this service and what we found
Suitable arrangements were in place to keep people safe. Policies and procedures were followed by staff to safeguard people and staff understood these procedures. Risks to people were identified and managed to prevent people from receiving unsafe care and support. Medicine arrangements ensured people received their prescribed medication and staff’s practice was safe. Although there were mixed comments from relatives about staffing levels, during the inspection we found the service to be appropriately staffed to meet people’s care and support needs. Recruitment practices were safe to ensure the right staff were employed to care for vulnerable individuals. People were protected by the provider's arrangements for the prevention and control of infection. Arrangements were in place for learning and making improvements.
Staff received appropriate training opportunities. Suitable arrangements were in place for staff to receive a robust induction and regular formal supervision. The dining experience was positive, and people's nutritional and hydration needs were met. The service ensured people received appropriate healthcare support as and when needed from a variety of professional healthcare services. Improvements had been made to the environment. The service worked together with other organisations to ensure people received coordinated care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with care, kindness, dignity, and respect. People received care and support that met their needs and preferences. Staff had a good knowledge and understanding of people's specific care and support needs and how they wished to be cared for and supported. The rapport between staff and people using the service was positive. Individuals had a support plan in place describing their specific care and support needs; and the delivery of care to be provided by staff.
People’s social care needs were met. Complaints were investigated and managed. Robust arrangements were in place to assess and monitor the quality of the service provided. Relatives and staff were complimentary regarding the new manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Inadequate (published March 2023).
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended that the provider seek independent advice and guidance to improve the service’s staff training arrangements and ensure the premises are suitable to meet people’s needs. At this inspection we found the provider had acted on these recommendations and improvements had been made.
This service has been in Special Measures since 17 March 2023. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.