Archived: Whitby Rise

People had lots of opportunities to go out into the local community and to take part in activities that they enjoyed. We saw people were fully involved in household jobs such as cleaning and laundry. We saw care staff were friendly, respectful and engaging when they supported people.

We saw the provider was improving the way that essential staff training was recorded and managed. We saw the provider checked the quality of the service, and asked people and their relatives for their views.

People had information about how to raise any concerns and they told us they would tell staff if they were not happy. We saw the care records had improved since the last inspection.

We saw people made their own choices and decisions. People went out often to activities they liked. One person said, 'We go out a lot, and I like to go dancing and meeting my friends.' Other people told us about trips to the cinema and theatre.

Some people and staff had done lots of work in the back garden. They had won a Sunderland in Bloom award. People spent time in their own bedroom when they wanted. One person told us, 'I like my bedroom. I've got all my photographs and pictures in it.'

The home had systems to make sure people were safe and protected. The people who could tell us their views said they 'liked' the staff. One person told us, 'If I was not happy I would tell the staff.'

There were enough staff on duty to support people to lead active and individual lives. We saw the provider checked the quality of the service, and asked people and their relatives for their views.

At the time of this visit the home was reviewing the care records. However we found some people's records did not have enough information or had not been reviewed. This meant staff might not have the right information to support people in the right way.