12 July 2013
During a routine inspection
People that we spoke with confirmed that the food in the service was good and that there was always plenty for them to drink. One person said 'I think we're very lucky to live here. The food is good and the staff are so friendly. They can't do enough for you'.
All three people that we spoke with who used the service told us that they felt safe at all times. One person said 'The staff are well led by a caring manager. They would not let anything bad happen to any of us. I'm confident about that'.
We found that there were sufficient care and other staff to meet the needs of people who used the service. One person said, 'I can't see any problems with care staffing levels. There seem to be enough. Occasionally at peak times you have to wait a few minutes but that's to be expected'. One staff member told us, 'We all work so well together. Even when we are busy we support each other and give the best care we can'.
We found that an effective complaints procedure was in place. All three people that we spoke with confirmed that they would be confident to make a complaint about the service if necessary. One person told us, 'If I ever had to complain about anything I'm pretty sure they would put it right straight away. They do their best to make us happy'.