4 March 2020
During a routine inspection
Hill View Care Home is a residential care home providing personal and nursing care for up to 46 people, including older people, people with a physical disability and people living with dementia. At the time of the inspection 33 people were using the service.
People’s experience of using this service and what we found
Hill View Care Home had a friendly and inclusive atmosphere. Management and leadership arrangements supported the effective day to day running of the service. The provider used a range of systems, to regularly monitor and develop the service. People were consulted about their experiences and could make suggestions for improvements. Staff were enthusiastic and motivated in their roles.
People told us they felt safe at the service. Risks to individuals were assessed and managed. Staff
recruitment ensured appropriate checks were carried out. There were enough staff to support people safely. Staff were aware of safeguarding matters and they had received appropriate training. Processes were in place to maintain a safe and hygienic environment. There were some minor shortfalls with medicines management, these matters were proactively rectified during the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were satisfied with the variety and quality of the meals provided at the service. They were supported with their healthcare needs, medical appointments and general well-being. Furnishings and décor responded to people's needs and comfort. The provider offered a programme of staff training, development and supervision.
People made positive comments about the caring attitude of staff. They said their privacy and dignity was respected We observed staff interacting with people in a caring and friendly manner. Staff knew people well and responded to them as individuals. They were respectful of their lifestyles, choices and opinions.
There were opportunities for people to engage in a range of activities. Importance was placed upon fulfilling and nurturing people's faith. People had contact with families and friends. People received personalised care and support, their needs and choices were assessed, planned and reviewed regularly. Processes were in place to support people with making complaints.
Rating at last inspection The last rating for this service was good (published 7 September 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk