The Care Quality Commission

Archived: 104 Highlands Road

104 Highlands Road, Fareham, Hampshire, PO15 6JG (01329) 849399

Provided and run by:
PCP Highlands LLP

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile
Important: We are carrying out a review of quality at 104 Highlands Road. We will publish a report when our review is complete. Find out more about our inspection reports.

All Inspections

22 January 2013

During an inspection looking at part of the service

During the inspection we sampled the care plans, risk assessments, and daily records relating to all four of the service users living at 104 Highlands Road. We also spoke to the nominated individual of the location, three of the care staff on duty and the acting manager. We met and observed the care of two of the four service users and spoke briefly to one relative. We also spoke to a visiting professional. We looked at all the communal areas, three of the four occupied flats and the office.

During this inspection we were checking to see if the provider had made the necessary improvements to become compliant with the four Warning Notices that were served.

We saw that improvements had been made to staffing levels and staff commented that this had made a positive difference to people's lives. They felt people were getting the support they needed and going out more.

We found that the necessary assessments had been undertaken with regards to people who were being deprived of their liberty; however specific training for staff would give them a better understanding of the Mental Capacity Act (MCA)

We found that although the provider had taken some steps to improve the cleanliness and hygiene of the home, some areas were unclean and put people using the service and staff at risk of infection.

19 December 2012

During an inspection in response to concerns

We looked at the care plans and associated records for three service users. We spoke to the nominated individual, five care staff and a deputy manager. We met and observed the care of four of the five service users. We also spoke to an activities coordinator, a business development manager, a maintenance person and a visiting professional.

The provider did not have a suitable system in place to monitor the quality of the service being provided. As a result we had major concerns about the safety and welfare of people living in the home.

Staff told us they were stressed and exhausted from working long shifts and long hours each week. They told us they regularly worked 14 hour shifts and 60 hour weeks and felt it put people at risk due to staff getting tired and stressed. They told us they did not think people's needs were being fully met, as set out in their care plans.

We found that proper arrangements were not in place to ensure that people had consented to their care or been assessed as having capacity to consent to their care. People were being deprived of their liberty unlawfully as proper assessments and authorisations were not in place.

We found that areas of the home were unclean and the lack of appropriate procedures for the control and prevention of infection put people using the service and staff at risk of infection.