25 July 2013
During a routine inspection
People that were able to speak with us were positive about the care and support provided. One person said: “If I need anything at all they (staff) will help me at any time” and “Can’t grumble about any of them.” Another person said: “The food is normally quite good.”
It was clear from what we saw on the day of our inspection that staff knew people’s social and health care needs. This was demonstrated in the individual support people received from staff. What we saw matched the care plans that were personal to each person and written with and for people who lived at the home.
We saw positive interactions between staff and people with lots of chatter and laughter during the day with staff helping people make simple everyday decisions. There were arrangements in place where required to help people with the bigger decisions so that their best interests were upheld.
We saw that people who lived at the home had their medicines as prescribed at the right time and in the right way. This made sure people’s health needs were effectively met.
We saw that the provider had effective systems in place that made sure staff training was planned and delivered including dementia awareness. This meant staff knew how to provide care and support to people living with dementia.
The provider had responsive systems in place to monitor and review people’s experiences and complaints to ensure improvements were made where necessary.