About the service: Carrington Court care home is owned by HC-one and is situated near the centre of Hindley, Wigan. The home can accommodate up to 48 people who need care and support. At the time of the inspection the home was fully occupied.
People’s experience of using this service:
People felt they or their relatives were safe living at Carrington Court.
There were systems and processes in place to keep people safe from the risk of abuse.
Risk assessments were completed appropriately and updated as required.
Staff were recruited safely, with all relevant checks in place and staffing levels were sufficient to meet people’s needs.
Medicines systems were safe, and staff had appropriate training.
Staff had received infection control training and wore appropriate personal protective equipment (PPE), to deliver personal care.
Care files included assessments and documented health needs and routines.
Staff had a thorough staff induction programme, on-going training and refreshers and were knowledgeable and competent.
Staff supervisions were completed regularly and there were annual appraisals.
People enjoyed the food and there were plenty of choices.
Food and fluid and positional charts were completed as required.
GPs and other professionals were contacted when required.
The building had wide corridors and doorways to help people who had restricted mobility move around.
The service worked within the legal requirements of the Mental Capacity Act (2008) (MCA) and the Deprivation of Liberty Safeguards (DoLS).
Staff interacted respectfully with people who used the service and spoke in a friendly manner.
Care plans clearly reflected respect for people’s diversity and equal treatment for all those who used the service.
Staff were seen to respect privacy and dignity.
Care plans were person-centred, and people were given as much choice and control over their lives as possible.
There was a range of activities and outings and people’s wishes were fulfilled where possible. There was a complaints log and the service had received a number of compliments.
End of life wishes were recorded in care files, where people had expressed them, and some staff had completed training in this area.
The registered manager and provider were aware of their responsibility regarding duty of candour.
The service had a manager in place, who was registered with the Care Quality Commission (CQC) as required.
CQC notifications of significant events that the service is required to tell us about, were sent in as required.
Safeguarding issues, accidents and incidents were reported to the relevant bodies and any incidents reviewed to look at lessons learned.
Previous ratings were displayed on the provider’s website.
Relatives felt management and staff were efficient and effective at liaising with external healthcare professionals and other external bodies.
The service analysed data for any trends and patterns to aid improvement. Working in partnership with others.
The service was involved in intergenerational project work with local college and primary school around facilitating activities.
Rating at last inspection:
At the previous inspection, published on 24 August 2016, the service was rated good.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Inspection timescales are based on the rating awarded at the last inspection and any information and intelligence received since we inspected. As the previous inspection was Good this meant we needed to re-inspect within approximately 30 months of this date.
Follow up:
We did not identify any concerns at this inspection. Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for services rated Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk