28 June 2023
During an inspection looking at part of the service
Daneside Mews is a residential care home providing personal care to up to 34 people. The service provides support to older people. At the time of our inspection there were 33 people using the service in a purpose-built building.
People’s experience of using this service and what we found
We have included a recommendation in respect of a review of relatives’ preferred involvement in their relations’ care.
People received safe care. Improvements had been made in systems for the reporting of allegations of abuse. Medication systems were safely managed. The review of risks faced by people from their health conditions and the environment had been reviewed and were up to date. Equipment used by people was serviced regularly and safe to use.
Relatives told us that their relation was safe. People appeared relaxed and comfortable with the staff team. They told us that they were happy with the way staff supported them. This was reflected in our observations. This was echoed by relatives. Staff knew people’s individual preferences and respected these.
Staff levels met the needs of people and staff worked to ensure Where people needed 1 to 1 support; this was provided appropriately. The building was clean and hygienic, and this was confirmed through what relatives told us as well as our observations.
Robust auditing was now in place with a variety of audits being carried out to monitor the quality of care provided at Daneside Mews. Relatives told us that they knew who the manager was and saw them as approachable and providing a well led service. Most relatives commented that the management team were very open and transparent and involved them in updates about their loved one’s care.
All people, families and staff were asked to comment on the care provided. The service continued to work effectively with other agencies such as district nurses to promote the wellbeing of people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 2 April 2021). At this inspection we found improvements had been made and the rating had improved to good.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Daneside Mews on our website at www.cqc.org.uk.
Enforcement and Recommendations
No breaches of regulation were identified at this inspection. We have made a recommendation in respect of the service reviewing the communication preferences between the service and relatives on their relations’ progress.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.