19 December 2011
During a routine inspection
People told us they had an agreed plan of care which was regularly reviewed. They told us 'my carer's very good and does what I want her to'. They also told us the carers treated them with dignity and respected their wishes.
People and relatives told us they would raise any concerns directly with the agency.
People using the service told us 'the carers treat me like I'm family' and 'I look forward to seeing them, they're very good'.