Background to this inspection
Updated
24 January 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The Inspection was carried out by two Inspectors.
Service and service type
Magna Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The inspection was unannounced. We visited the service on 21 November 2019 and made telephone calls to relatives on 25 November 2019.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with seven people who used the service and three relatives about their experience of the care provided. We spoke with nine members of staff including the area quality director, area director, registered manager, nurse, nursing assistant, wellbeing coordinator, chef and care staff. We also spoke with a visiting advocate.
We reviewed a range of records. This included three people’s care records and five medicines records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We reviewed and analysed all the information gathered during the inspection.
Updated
24 January 2020
About the service
Magna Nursing Home is residential care home providing personal care to younger and older adults with a physical disability, dementia and mental health needs. The service can support up to 35 people across two separate floors. 25 people lived at the home at the time of inspection.
People’s experience of using this service and what we found
People were safe, risks were assessed, monitored and well managed. A person told us, "I feel very safe and happy, the carers look after us well." Staffing levels met people’s personalised care needs. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely. The home was clean and tidy.
People were supported to access health and social care professionals. Dietary needs were assessed, and guidance provided in care plans. People received enough food to eat and drink. A relative told us, “The food is good quality and all residents are fed well.” People told us they were happy with the variety and choice and provided positive feedback and menu suggestions.
There were various activities on offer for people to engage in as they wished. People were supported with their interests and links with the community were maintained. Families were welcomed to the home. There was a complaints procedure in place and the provider responded to complaints appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us the staff were kind and caring. A relative said. “The staff have good skills and provide sensitive and caring support for my [relative].” Care plans contained detailed, personalised information. The management team continued to review the care and support provided.
The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People gave positive feedback about the management. A person said, “The registered manager’s door is always open, I am always greeted with a smile.” Staff were positive, stating the registered manager was open and supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. Published (21 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.