Background to this inspection
Updated
27 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 06 November 2020 and was announced.
Updated
27 November 2020
About the service
Maple Court is a residential care home providing accommodation and personal care to 35 people aged 65 and over at the time of the inspection. The care home accommodates up to 40 people in one adapted building across two floors.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice.
Staff were trained to meet the needs of people and worked well with each other and with other organisations to provide effective care and support. People had access to healthcare as required and received their medicines on time and in a safe way.
People’s risks were assessed, and plans were put in place to guide staff to support people and alleviate the risk of harm occurring. Staff had the skills and knowledge to safeguard people from the risk of abuse and knew how to report concerns to the relevant and appropriate professionals. When things went wrong, the manger had systems in place to address the issues, and actions were taken to prevent the same incidences reoccurring.
Staff were kind and treated people with compassion. Staff knew people’s likes and dislikes and provided support in line with people’s choices. Care plans reflected what was important to people.
People and their relatives knew how to make a complaint and felt assured that concerns would be addressed in a timely and efficient way.
People, their relatives and health care professionals had the opportunity to share their views about the service.
The quality and safety in the services was consistently monitored. The manager at the service was in the process of registering with the Care Quality Commission. The registered providers took an active role in the service, meeting people, staff and relatives. The manager had a clear vision for the development of the service.
Rating at last inspection
The last rating for this service was Good (report published 18 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.