- Homecare service
Caremark (Redcar & Cleveland)
Report from 19 March 2024 assessment
Contents
Ratings
Our view of the service
Caremark Redcar and Cleveland is a domiciliary care service that provides personal care to older people, including people who may live with dementia or mental health needs living in their own homes. It also provides a supported living service to adults with a learning disability or autism spectrum disorder, in supported living settings, so that they can live as independently as possible. At the time of inspection there were 370 people receiving the regulated activity, including 20 people receiving the regulated activity in the supported living service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service was previously inspected in May 2020 and was rated requires improvement in the safe domain and good in well-led. Following information of concern we carried out our on-site inspection on 1 July 2024, off site assessment activity started on 3 July 2024 and ended on 22 July 2024. We assessed the provider against all the quality statements in the safe domain and well-led domain. At this assessment we found the service was meeting the underpinning principles of Right support, Right care, Right culture. We found evidence that showed although most systems were in place to provide effective care and support to people ,some improvements were required to records and governance. There was a regulatory breach relating to this.
People's experience of this service
People and staff were positive about the open culture of the service, they all said they were listened to, any concerns were addressed. Detailed information was collected before people started to use the service and was available if they moved between services. A relative told us, “The manager came round before the service started and compiled a care plan and asked what my relatives needed and they have certainly delivered.” Rotas were well-managed to make sure people received consistent safe and good quality care that was person centred. A relative commented, “Name has continuity of care which is good as they can get confused.”