The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: KARE PLUS Cheshire

25A London Road, Holmes Chapel, Crewe, Cheshire, CW4 7AP (01477) 533612

Provided and run by:
JSH Care Services Limited

All Inspections

30 October 2013

During an inspection in response to concerns

KARE PLUS Cheshire Domiciliary Branch covers the East Cheshire area and some of the North Staffordshire and South Cheshire border areas including Kidsgrove, Talke and Alsager.

On the day of our inspection the service was supporting 53 people.

We spoke with the company director, the registered manager, staff in the office and two care staff visiting the office. We met with three people in their own homes who used the service. We also contacted a commissioner of domiciliary care services from KARE PLUS.

On the day of inspection we reviewed policies, care records, medication records, staff personnel files, including recruitment and training records, together with a range of other relevant documentation.

We observed that people were treated with respect and service users confirmed to us that they were fully consulted about and involved in their own care.

People told us that they were very happy and satisfied with the care and support that they received. One person who used the service told us; "I feel very comfortable with the service and all the staff are very good. If ever I have anything to be 'sorted out' I just phone the office."

We saw that medication was managed correctly.

Staff appointment and management procedures were followed and proper records made which helped to keep people safe. Training, support and supervision enabled staff to deliver care to an appropriate standard

People's health, welfare and safety were monitored.

During a check to make sure that the improvements required had been made

Since our visit the provider has told us that all staff have completed safeguarding training which was provided by Cheshire East Council. He also provided us with an updated training matrix which showed that all staff have attended safeguarding training. We spoke with staff from Cheshire East Council who told us that the provider had been in contact with them and that they had provided training and guidance on safeguarding adults from abuse for staff from the service.

5 July 2012

During a routine inspection

During our inspection the people we visited who used the service told us they were treated well and with respect by the staff that supported them. One person told us that staff 'were very good and did what they were supposed to'.

We saw staff support people in their homes with personal care and the support was offered in a manner that maintained the person's dignity and privacy.

The health and social care professionals we spoke with told us that they had no concerns or worries about the agency and the manner in which staff supported people who used the service.

The people we visited told us that they did not have any worries about the care and support they received from the staff. They also told us they had relatives who acted on their behalf and that they would ensure they were receiving care and support they required.

The people we visited told us they were happy with the staff who supported them and that they 'always completed what was asked of them'. They told us they had no concerns about the staff that supported them.