Archived: Greenwich Primary Care Drug and Alcohol Service

One person told us "They have helped me more than anything and have gone out of their way to help me sort things out." Another person said "This is the second time I have come back here and I only came back so quickly because my previous experience was so good."

There were effective systems in place to reduce the risk and spread of infection. Staff we spoke with said that cleaning was undertaken daily by contract cleaner.

The provider had a supervision policy which stated that the staff were to receive supervision at least nine times within the year. This could be a combination of group activities, workshops or one to one supervisions.

People’s personal records including medical records were accurate and fit for purpose. We looked at the paper files for ten people who used the service. The paper file which contained information such as their care plan, needs assessments, risk assessments, treatment programmes and prescriptions.

Clients we spoke with told us that confidentiality was good, and that the staff were supportive to their recovery. Clients told us they were treated with respect . Consultations took place in single, private rooms. Clients gave feedback through service user forums., which was listened to and acted upon.

Staff felt supported in their roles and in their ongoing training and development. They attended regular meetings where they discussed clinical and organisational developments.

Safety and wellbeing of people using the service and staff providing the staff was protected. Safeguarding information was available to clients as well as staff, and safeguarding reports were carried out in accordance with national and local policy.

Medicines were stored safely and securely. Clients and staff were provided with information about the effects and side effects of medicines as well as any safety alerts. Medicines were supplied and administered by suitably qualified staff and records were kept up to date.

A range of measures were in place to monitor risk and quality, and we saw that outcomes were reported and acted upon.