Arrow Support Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received individualised care and support from staff who knew them well. Support plans were informative and provided staff with detailed information on people’s likes, dislikes, personal preferences, care needs and medical history. This enabled staff to support people in the way they wished to be supported; to live full and active lives; develop their independent living skills and maintain relationships with friends and families.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People who wished to share their views told us they felt in control of their lives and supported by staff. One person said, “Staff are here to support me if I need it, but I choose what I want to do.” Another said, “We generally decide any important decisions at our House meeting. We are all able to have a say in what happens here.” People chose how they spent their time and were supported by staff to take part in activities and pursue their interests. Relatives spoke positively about the care and support people received and told us they were actively involved in the planning and development of their loved one’s care and support.

Staff told us how they spent time with people and got to know about their lives and what was important to them. Staff described how they took a positive approach in encouraging people to be as independent as possible whilst recognising when people needed additional assistance. Staff told us how they supported people to go shopping, out for meals and/or take part in activities in which they had expressed an interest.

People’s support plans contained clear information about what each person could do for themselves and described any areas where people required some additional support or guidance. Support plans and risk assessments were regularly reviewed and updated as people's needs changed. Regular meetings with people and their relatives provided opportunities for people to talk about their support and make changes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.