The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: Inspire Nelson

Inspire House, Rigby Street, Nelson, Lancashire, BB9 7AA (01282) 644100

Provided and run by:
Change, Grow, Live

All Inspections

26 November 2013

During a routine inspection

We spoke with two staff members both were able to discuss appropriate procedures were in place to ensure consent was obtained from people who used the service. One recovery worker told us, 'I always explain consent to them (people who used the service'. Another said, 'There is consent to share information form for service users to sign'.

We looked around the service and in all public's areas. We saw details for people who use the service on how to access support sessions for example; chance to change, kickstart and welcome groups. There were copies of information leaflets for people who used the service to access for example; health education advice, alcohol and exercise.

We spoke with two staff members a recovery worker and a recovery champion. Both confirmed they received regular supervision and topics such as; previous goals, case files, team values and any safeguarding concerns were discussed.

We spoke with two staff members who were able to discuss appropriate actions to deal with complaints. We were told, 'I have had no complaints, if I did I would inform my senior and encourage service user to put complaint in comments box'.

We looked at the care records for four people who used the service. We saw evidence of completed personal details, medical and health care details were seen. All documentation was clear and followed a chronological pattern and was person centred.

12 December 2012

During a routine inspection

We spoke with eight people who used the service. They told us they were very happy with their support and treatment and said, 'The recovery workers are very supportive' and 'They are always available when you need them'. They also said, 'It's turned my life around' and 'I can't thank them here enough' also 'I'm grateful to be here'.