30 July 2012
During a themed inspection looking at Domiciliary Care Services
Everyone spoke positively about their care workers and felt that they fully supported their care needs. Without exception people said all their care workers spoke with them in a calm and respectful way.
Most of the people we spoke with told us that their care was personalised to their needs. People's preferred names were used even when there were changes in care workers. In most cases, people were happy that their care workers adapted well when care changes were made.
A few people could not recall the detail of their care plan but most confirmed they had been involved in discussing and reviewing their care with a team leader from the agency. One person told us that the agency appeared to have the philosophy of, "The one person that matters is you".
People felt staff were well trained and understood their needs. People told us they felt safe and if they had concerns they would speak with a family member, friend or somebody in the office.