Archived: Housing & Care 21 - Mora Burnett House

Updated 12 August 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 & 26 June 2015. The inspection was carried out by two inspectors, accompanied by two observers who were both shadowing this inspection as a part of their staff induction into CQC and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert had experience of community care services.

Before the inspection we reviewed the information we held about the service, which included notifications of significant events made to the Care Quality Commission.

We spoke with nine people who used the service and one relative. We observed staff interactions during the two days we visited. We also interviewed the registered manager and two staff.

We reviewed six people’s care plans, looked at their risk assessments and communication records.

We looked at the training and supervision records for the entire staff team. As no new staff had been appointed since our previous inspection we did not look at staff recruitment records on this occasion. We gathered evidence of people’s experiences of the service by conversations we had with them, their relatives and by reviewing other communication that staff had with people, their families and other care professionals.

We also reviewed other records such as complaints information and quality monitoring and audit information.

Updated 12 August 2015

Housing & Care 21 - Mora Burnett House provides extra care housing to people living in the Camden area. There were 35 individual flats and the service housed 25 people at the time of our inspection. The service provides 24 hour care for older people, people living with dementia, people with a learning disability or autistic spectrum disorder, mental health difficulty, physical disability and sensory impairment.

This inspection was short notice which meant the provider and staff did not know we were coming until shortly before we visited the service. At the last inspection on 5 August 2014 the provider met all of the requirements we looked at.

The service had a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People using the service told us they felt safe and were happy living there. We saw people were looked after by staff who knew them, gave them individual attention and looked at providing additional assistance as and when required.

We observed staff, with one exception, behaving in a caring manner towards people and people told us that staff were caring and kind. Staff respected people’s privacy and dignity and their individual preferences. There were people of different nationalities living at the service and people were not discriminated against due to their heritage, cultural or religious beliefs, illness or disability.

We found that staff received training to support them with their role when they joined the service and on a continuous basis to ensure they could meet people’s needs effectively.

People told us they were supported to maintain their independence and maintain their life skills with no more than the minimum support from staff that was required to help them retain their independence.

People received regular assessments of their needs and any identified risks. The service worked well with external agencies and people’s families and friends when people came to the end of their life so that they were given the care they wanted, were treated with compassion and had those who they wished around them.

People, relatives and staff spoke positively about the registered manager and said they were visible and could be easily contacted.

At this inspection we made one recommendation, which you can see in the “caring” section of this report.