Claremont Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Appropriate end of life care documentation was in place for people. However, additional training in this area could have been offered to all levels of care staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives were involved in the planning and reviewing of their care. Where people were not ready to discuss this area of care, their wishes had been respected and recorded.

Staff were not always aware of people’s end of life care needs. One staff member told us a person was not at end of life care stage, however, their care plan stated they were gradually declining, and the registered manager confirmed the person was nearing the end of their life. Senior non-clinical staff had not received end of life care. One staff member told us end of life was more "To do with the nurses" as people receiving end of life care would be moved to a nursing wing. We flagged up to the provider the importance of all staff being able to recognise the signs of end of life care and how to best support the person and their relatives.

People's end of life needs and wishes were clearly recorded on their care plans. The provider had achieved accreditation with the Gold Standard Framework and understood its principles when assessing people nearing the end of their lives and providing appropriate care.